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How to Add and Share a Canned Message

Save your best messages as canned messages and share them with your team so great content is always one click away.

Canned messages let you save a message you have already written and reuse it across multiple Quickpages with a single click.

You can also share canned messages with your team so everyone has access to the same high-quality content. Follow the steps below.

Step 1: Build the message you want to save

Create a Quickpage and write out the message body you want to reuse. This might include formatted text, highlighted keywords, emojis, or any content you regularly send to customers.

Step 2: Save it as a canned message

  1. Once your message is ready, click the Save to Canned Message icon — it looks like a downward arrow with a file folder.
  2. A dialog will appear with a default name based on the page title. Edit the name if you would like to call it something different.
  3. If you want to share this canned message with your team, click the sharing option and select either the entire team or specific team members.
  4. Click Save Changes.

Step 3: Use a canned message in a new page

  1. When creating a new Quickpage, click the Add button in the message body area.
  2. This will open a list of all available canned messages — both ones you created and ones that have been shared with you. Shared messages are labeled as such.
  3. Find the canned message you want to use and click the blue Select button.
  4. The message will be automatically added to your page.

Note: Canned messages work alongside other features. For example, you can add a canned message and then use the AI Writer to add a personalized introduction above it, or attach call-to-action buttons that have also been shared with your team.